Hospital Policies

Our hours of operation are:

Monday – Friday: 8:00am – 6:00pm

Clients have the option to schedule 30-minute appointments with our doctors from 8:00 am – 5:30 pm.

VMC experiences a very high demand for appointments with our veterinarians. In order to best meet the demand, clients are expected to uphold their appointments and arrive on time. Missed appointments drive up the cost of pet health care and likely deprive another pet owner/sick pet of an opportunity for medical attention.

A late cancellation/rescheduling fee is charged if:

• A scheduled appointment is canceled or rescheduled with less than 1 full business day’s notice from the client.
• A client is late for an appointment.

We ask that you arrive 10 minutes prior to your appointment. Arriving ahead of time helps eliminate a lot of stressors that can affect your pet’s experience and facilitate a calm, less stressful entry into the hospital.

For procedures:
A deposit of 50% of the approved estimate is due at check-in for any sedated, surgical, or drop-off procedure. The card number will be saved on file, and the remaining balance will be charged when your pet is discharged. A staff member will communicate with you prior to completing the transaction and will go over any dismissal instructions at that time.

Many patients at VMC Fort Mill will require the use of long term medications. VMC has a fully stocked internal pharmacy available to dispense and refill medications.

To request a refill of your pet’s medications, please call or email us at (803) 396-9130 or vmcfortmill@gmail.com. Refill requests can also be made via our app. We require 72 hours notice in order to refill a medication. Within 72 hrs of your request, you will be contacted to either inform you that your refill is ready for pick up or if additional examination or testing if needed in order to refill the medication.

If you walk in to pick up a refill without calling or emailing ahead of time, then we may not be able to fill the medication immediately and you may have to return to pick up your refill at a later time.

Rabies is a required vaccine for all dogs and cats under South Carolina state law and must be kept up to date. If your pet is not up to date or if you are unable to provide proof of your pet having been vaccinated elsewhere, then we will need to administer that vaccine in order to treat them. For more information, please refer to the South Carolina Department of Health and Environmental Control.